Last version: 27 June 2022
The Mojo platform www.getmojoapp.com (the “Platform”) is owned and operated by Mojo Digital for Auctions Company and/or its affiliates (hereinafter called “Mojo”) and specializes in providing online shopping, live e-commerce and marketing services and other related services in the Middle East and North Africa (collectively "Mojo Services").
The Platform is meant to provide you access to online shopping, live e-commerce, and access to marketing and advertisement content pertaining to third party sellers and other related services. Therefore, the Platform must collect relevant personal information to provide such services.
Collection and Use of Personal Information
What personal information we collect
When you create an account on the Mojo Platform, visit our website, download a software update, register to receive promotional content, connect to our services, or contact us, we may collect a variety of information from you, including: your name, date of birth, mailing and work addresses, phone number, email address, contact preferences, device identifiers, Internet Protocol (IP) address, location information, credit card information and profile information.
How we use your personal information
Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we may collect and how we intend to use it:
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Cookies and Other Technologies
If you want to disable cookies, you may modify your browser settings. Please note that if you disable the cookies you will alter your experience with our application and certain features of the Mojo Platform and website will not be available once cookies are disabled.
As is true of most internet services, we gather some information automatically and store it in log files. This information includes IP addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date and timestamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base. Mojo may also use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the Mojo website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular products, content or topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages. Pixel tags enable us to send email messages in a format that the customer can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties
Mojo will provide the Sellers (as defined under the terms and conditions) and third party service providers with certain of your personal information in order to administer or provide the services that you are requesting, including purchasing products and services, finalising payment transactions, or to improve our services, or to have products requested or ordered delivered to you. Those third parties are obliged to handle such information in accordance with applicable laws. Personal information may also be shared with third parties for their marketing purposes. For example, when you create a Mojo account, access certain content, request certain content or inquire about certain products, you authorize Mojo to exchange the information you provide during the Mojo account activation process with the related third party in order to provide the service, including information about your device. If your request or order is accepted, your interaction will, among other things, be governed by Mojo, the Seller’s, the payment gateway provider’s, and (if applicable) the shipper’s respective privacy policies.
In order for you to receive the services or the products you have ordered from the Sellers on the Mojo Platform, we shall have to transfer your relevant personal information to the said Seller or other third parties service provider. The way this Personal Information will be collected, used, disclosed, transferred, stored and deleted shall be subject to the privacy policies and practices of the Seller or other third party service providers.
Mojo shares personal information with Sellers who provide services such as providing products and services, fulfilling of customer orders, delivering of products to you (pursuant to the sellers terms and conditions), management and enhancement of customer data, processing of information, provision of customer service, assessment of customer interest in products and services and conduct of customer research or satisfaction surveys. These companies are obligated to protect your information and may be located outside of Kuwait.
Where applicable, it may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within for Mojo to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you, but only where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect you or our operations or users. This could include providing information to public or governmental authorities. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
Protection of Personal Information
Mojo takes the security of your personal information seriously. Mojo’s Platform and online services and website protect your personal information during transit using encryption and other data security measures that are Health Insurance Portability and Accountability Act (HIPAA) compliant. When your personal data is stored by Mojo, we use computer systems with limited access housed in facilities using physical security measures. The data we collect is stored in encrypted form including when we utilize third-party storage. It should however be remembered that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security and infallibility. You are responsible for the personal information you choose to share or submit to others online or offline. Mojo will not take responsibility for your decision to make any personal information public.
Integrity and Retention of Personal Information
Access to Personal Information
You can help ensure that your information is accurate, complete, and up-to-date at any time. For the personal information we hold, we will provide you with access, including a copy, for any purpose including to request that we correct the data if it is inaccurate or delete the data if Mojo is not required to retain it by law or for legitimate business purposes.
To provide location-based services via the Mojo Platform where applicable, Mojo and the Sellers, may collect, use, and share precise location data, including the real-time geographic location of your computer or device. Where available, location-based services may use GPS, Bluetooth, and your IP address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your device’s approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by Mojo and the Sellers to provide and improve location-based products and services. For example, your device may share its geographic location with the Mojo Platform when you opt-in to its location-based services. Some location-based services offered by Mojo require your personal information for the feature to work.
Third-Party Sites and Services
The Mojo Platform, websites, applications and services may contain links to third-party websites, products, and services. The Mojo Platform also offers products and services from the Sellers and other third parties. Information collected by such parties, which may include your personal information is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties before engaging with them.
International Transfer of Information
Our Company-wide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to all Mojo employees and strictly enforce privacy safeguards within the company.
All such substantive contacts receive a response within seven (7) business days on average wherever possible - providing a response on the issue raised, requesting additional information where necessary or indicating that a response may require additional time.
Where your complaint indicates an improvement that could be made in our handling of privacy issues, we will take steps to make such change at the earliest next reasonable opportunity. If a privacy issue has resulted in a negative impact on you or another person, we will take steps to address that with you or that other person.
THE Mojo Platform and website is owned, operated and maintained by Mojo Digital for Auctions Company, having commercial registration No. 448340, with offices at Office A, Floor 59, Al Hamra Tower, Sharq, Kuwait.